Refund
Refund Policy
Use this guide from Nalgene to review returns, exchanges, and refunds. This page applies specifically to nalganet.shop.
eligibility at Nalgene
The following eligibility guidance applies to the Nalgene storefront at nalganet.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
What Nalgene customers should know about exceptions
Customers using nalganet.shop can rely on the following Nalgene guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Our approach at Nalgene to order problems
This order problems section covers orders and visits through nalganet.shop for Nalgene. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at Nalgene to refund timing
Customers using nalganet.shop can rely on the following Nalgene guidance about refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Our approach at Nalgene to starting a request
The following starting a request guidance applies to the Nalgene storefront at nalganet.shop. When requesting a return or exchange, contact us at Support@Nalganet.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
condition of returns at Nalgene
For Nalgene customers at nalganet.shop, this section explains condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
support at Nalgene
Nalgene publishes this support guidance for customers using nalganet.shop. For return or exchange assistance, contact Support@Nalganet.shop or 3529880243.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganet.shop
Phone: 3529880243
Physical address: 1166 N Market St, Jacksonville, Florida, 32206, United States